ORDERING

general

IN 2025, ANTOINE LABOUREL ordering experience is TRANSITIONING FROM A MADE-TO-ORDER, CONTACT-ONLY APPROACH TO A DEDICATED E-COMMERCE PLATFORM. THIS EVOLUTION AIMS TO MAKE OUR WORK MORE ACCESSIBLE WHILE PRESERVING THE CRAFTSMANSHIP THAT DEFINES EACH PIECE. FOR THOSE WHO PREFER A CLOSER, MORE PERSONAL CONNECTION, WE REMAIN AVAILABLE TO GUIDE YOU THROUGH THE PROCESS BY EMAIL. THIS CHANGE IS NOT A DEPARTURE BUT AN EXPANSION, OFFERING A FULLY AUTONOMOUS ORDERING AND PAYMENT SYSTEM.

BUYING

Every piece we create for you is the result of a shared desire between you, and us. It's important to highlight that we PERSONALLY do not hold any stock.

ALL OUR JEWELRY PIECES ARE UNIQUE AND HANDCRAFTED FROM SCRATCH, WHICH MAY RESULT IN SLIGHT VARIATIONS FROM THE PHOTOS DISPLAYED ON THE WEBSITE.

EVERY PIECE IS MADE TO ORDER, AND THE CREATION TIME TYPICALLY RANGES FROM 5 TO 15 DAYS BEFORE DISPATCH, DEPENDING ON THE MODEL. PLEASE REFER TO THE PRODUCT PAGE FOR SPECIFIC DETAILS. ALL PRODUCTION TIMES ARE CALCULATED IN BUSINESS DAYS.

TO ORDER, THREE POSSIBILITIES ARE AVAILABLE.
THOUGHT THE E-COMMERCE PAGE ON ANTOINELABOUREL.COM/COLLECTION;
THOUGHT THE CONTACT FORM ON THE ANTOINELABOUREL.COM/CONTACT;
THOUGHT THE STOCKISTS, WHO MAY NOT CARRY ALL MODELS BUT WHICH ARE READY TO SHIP.

PRICES FOR OUR PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE RESERVE THE RIGHT AT ANY TIME TO MODIFY OR DISCONTINUE THE SERVICE (OR ANY PART OR CONTENT THEREOF) WITHOUT NOTICE AT ANY TIME.

ALL PRICES ARE EXPRESSED IN EUROS. THE EXCHANGE RATE CONVERSION SYSTEM IS FOR INFORMATION PURPOSES ONLY, BASED ON FRANKFURTER API RATES.

WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF THE SERVICE.

PAYMENT METHODS

PAYPAL:

PAYPAL IS PCI COMPLIANT AND IS ACCESSED THROUGH A SECURE 128 BIT SSL CONNECTION (THE HIGHEST COMMERCIALLY AVAILABLE). ONCE YOUR INFORMATION REACHES THE PAYPAL SITE, IT RESIDES ON A SERVER THAT IS HEAVILY GUARDED BOTH PHYSICALLY AND ELECTRONICALLY. PAYPAL SERVERS SIT BEHIND AN ELECTRONIC FIREWALL AND ARE NOT DIRECTLY CONNECTED TO THE INTERNET, SO YOUR PRIVATE INFORMATION IS AVAILABLE ONLY TO AUTHORIZED COMPUTERS.

PAYPAL IS ONE OF THE MOST DEVELOPED AND SECURED PAYMENT GATEWAYS AVAILABLE TODAY. FOR MORE INFORMATION ABOUT PAYPAL, PLEASE VISIT: PAYPAL BUYER PROTECTION.

STRIPE:

STRIPE IS FULLY PCI COMPLIANT AND PROTECTS YOUR PAYMENT INFORMATION WITH THE LATEST ENCRYPTION TECHNOLOGIES. IT USES A SECURE 256-BIT SSL CONNECTION, ENSURING THAT YOUR PAYMENT DATA IS PROTECTED DURING TRANSACTIONS. STRIPE'S SERVERS ARE SECURELY CONFIGURED BEHIND FIREWALLS, AND YOUR PRIVATE INFORMATION IS ONLY ACCESSIBLE TO AUTHORIZED SYSTEMS. STRIPE PROVIDES ONE OF THE MOST ADVANCED PAYMENT GATEWAYS AVAILABLE, WITH MULTIPLE LAYERS OF SECURITY TO GUARANTEE SAFE PAYMENTS.

FOR MORE INFORMATION ABOUT STRIPE'S SECURITY, PLEASE VISIT: STRIPE SECURITY.

BANK TRANSFER (Only for CONTACT email order):

BY CHOOSING BANK TRANSFER AS THE PAYMENT METHOD, CUSTOMERS AUTOMATICALLY RECEIVE THE ORDER CONFIRMATION. IN THE ORDER CONFIRMATION, CUSTOMERS ARE ABLE TO FIND ALL THE NECESSARY INFORMATION (BANK DETAILS, ETC.) TO COMPLETE THE PAYMENT TO ANTOINE LABOUREL’S BANK ACCOUNT. BANK TRANSFER ORDERS WILL BE RESERVED FOR 48 HOURS AND WILL ONLY BE SHIPPED ONCE THE BANK TRANSFER HAS BEEN CONFIRMED. A COPY OF THE BANK TRANSFER CONFIRMATION MUST BE SENT TO CONTACT@ANTOINELABOUREL.COM.

PAYMENTS ARE ALL INVOICED IN EURO (EUR).

SHIPPING

THE SHIPPING PRICE VARIES BASED ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN, WHETHER EXPRESS OR STANDARD .

ANTOINE LABOUREL DELIVERS PARCELS VIA COLISSIMO (standard), DHL (EXPRESS), OR UPS (EXPRESS).

EUROPE STANDARD: 18 EUR, 2 TO 6 BUISNESS DAYS.
outside europe and Asia standard: 42 EUR, 5 TO 10 BUISNESS DAYS.

EUROPE express: 44 EUR, 2 TO 3 buisness days.

ALL ORDERS ARE SHIPPED TRACKED AND INSURED.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS.

WE UNFORTUNATELY CANNOT BE HELD RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES WHICH MAY BE IMPOSED WILL BE SUPPORTED BY THE CUSTOMER. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICES IF YOU WOULD LIKE TO SEEK MORE INFORMATION REGARDING TAXES AND DUTIES AS THESE CHARGES VARY WIDELY FORM COUNTRY TO COUNTRY.

SOME INTERNATIONAL ORDERS MAY BE HELD UP IN CUSTOMS, PLEASE NOTE WE HAVE NO CONTROL IN THIS KIND OF SITUATIONS.

IF THE PACKAGE HAS BEEN OPENED OR DAMAGED, PLEASE CONTACT US WITH PHOTOS, AND/OR REFUSE THE PACKAGE UPON DELIVERY.

IF YOUR COUNTRY IS NOT ON THE LIST AT CHECKOUT, PLEASE CONTACT US FOR ASSISTANCE. We will be happy to discuss alternative shipping options or find a solution tailored to your location. WE DO NOT SEND PRECIOUS METAL JEWELRY TO COUNTRIES UNDER SANCTIONS OR WITH STRICT IMPORT RESTRICTIONS, INCLUDING NORTH KOREA, IRAN, SYRIA, CUBA, VENEZUELA, CRIMEA, AND RUSSIA.

RETURNS

THE PRODUCT IS PERSONALIZED AND MADE TO ORDER, ACCORDING TO THE CUSTOMER SPECIFICATIONS. THE CUSTOMER DOES NOT HAVE THE RIGHT TO MODIFY OR CANCEL THE ORDER, AND THERE WILL BE NO REFUND FOR CUSTOM JEWELRY. WE DO NOT OFFER EXCHANGES.

IN ACCORDANCE WITH EUROPEAN DIRECTIVE 2011/83 RELATED TO THE WITHDRAWAL OF AN ONLINE ORDER, PURCHASES OF « GOODS MADE TO THE CONSUMER’S SPECIFICATIONS OR CLEARLY PERSONALIZED » (EG: ENGRAVED JEWELRY, PHOTO ALBUM, ETC.) ARE EXCLUDED FROM THE RIGHT OF WITHDRAWAL.

THESE RETURN CONDITIONS APPLY EXCLUSIVELY TO CUSTOM JEWELRY WHERE A SPECIFIC SIZE IS REQUESTED BEFORE CHECKOUT. EARRINGS AND PENDANTS, BEING ONE-SIZE-FITS-ALL, ARE EXEMPT FROM THESE RESTRICTIONS AND CAN BE RETURNED.

If you are unsure about your choice, please note that the return policies of our retailers may be more flexible than ours. However, please be aware that stockists may not carry the entire Antoine Labourel collection.

IF YOU WISH TO RETURN AN ELIGIBLE PIECE, PLEASE USE A CARRIER OF YOUR CHOICE. WE STRONGLY RECOMMEND SHIPPING WITH A TRACKING NUMBER AND INSURANCE THAT MATCHES THE VALUE OF THE JEWELRY. RETURN SHIPPING COSTS ARE THE CLIENT'S RESPONSIBILITY AND MUST BE COVERED IN FULL.

ONCE WE RECEIVE THE RETURNED ITEM, YOUR REFUND WILL BE PROCESSED PROMPTLY USING THE ORIGINAL PAYMENT METHOD. PLEASE NOTE THAT SHIPPING FEES ARE NON-REFUNDABLE. Returns will be inspected and accepted only if the jewelry is in perfect condition.

TO INITIATE A RETURN FOR AN ELIGIBLE ITEM, PLEASE COMPLETE THE RETURN FORM AND CONTACT US BY EMAIL AT CONTACT@ANTOINELABOUREL.COM. RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIPT, PROVIDED ITEMS ARE UNUSED AND IN THEIR ORIGINAL PACKAGING.

cancellation

DUE TO THE NATURE OF OUR WORK, CANCELLATIONS ARE NOT ACCEPTED FOR any JEWELRY, AS THESE PIECES ARE MADE TO ORDER AND PERSONALIZED ACCORDING TO YOUR SPECIFICATIONS. WE RECOMMEND REVIEWING YOUR ORDER CAREFULLY BEFORE PAYMENT, INCLUDING SIZE AND DESIGN SPECIFICATIONS.

FOR JEWELRY THAT DOES NOT REQUIRE A SPECIFIC SIZE TO BE PROVIDED BEFORE CHECKOUT (SUCH AS EARRINGS AND PENDANTS), CANCELLATIONS ARE POSSIBLE BEFORE THE CREATION PROCESS BEGINS.

IF YOU WISH TO CANCEL AN ELIGIBLE ORDER, PLEASE CONTACT US IMMEDIATELY AND WITHIN 48 HOURS. ONCE PRODUCTION HAS STARTED, THE ORDER CANNOT BE CANCELLED.

IF A CANCELLATION IS ACCEPTED, YOUR REFUND WILL BE PROCESSED PROMPTLY USING THE ORIGINAL PAYMENT METHOD. PLEASE NOTE THAT ANY TRANSACTION FEES INCURRED WILL NOT BE REFUNDED.

TO REQUEST A CANCELLATION FOR AN ELIGIBLE ITEM, PLEASE COMPLETE THE CANCELLATION FORM AND CONTACT US BY EMAIL AT CONTACT@ANTOINELABOUREL.COM.

BY PLACING AN ORDER, YOU AGREE TO THESE TERMS. WE CANNOT BE HELD RESPONSABLE FOR ANY MISTAKE IN THE CUSTOM SIZE OF THE JEWEL OR ANY CHANGE OF MIND AFTER THE PAYMENT IS MADE.

WE RESERVE THE RIGHT TO CANCEL ORDERS IF THE JEWELRY DOES NOT MEET OUR QUALITY STANDARDS OR IF WE CANNOT ENSURE THE ORDER'S DELIVERY WITHIN THE EXPECTED TIMEFRAME.

PERSONAL REQUEST

We provide custom engraving services and personalized design options, such as unique textures and bespoke modifications to our exclusive creations. These tailored services are available upon request and are priced based on the complexity of the design.

WE RESERVE THE RIGHT TO DECLINE CERTAIN REQUESTS FOR VARIOUS REASONS. PLEASE BE AWARE THAT CERTAIN DESIGNS MAY BE TOO SMALL AND INTRICATE TO BE EXECUTED DUE TO LIMITED METAL SURFACE AREA.

TELL US ABOUT YOUR IDEA AND WE'LL DETERMINE ITS FEASIBILITY.

Aftercare

REPAIRS AND RING RESIZING ARE AVAILABLE, PLEASE CONTACT US TO DISCUSS.